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Terms & Conditions

Delivery

At SALUTE EQUESTRIAN we pride ourselves on the speed and quality of our delivery. We do everything possible to ensure all orders are dispatched within 24hrs.

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level. If your order has NOT been received within THREE WORKING DAYS please email us as soon as possible so we can track the order and help resolve the problem.

Please note that once your order has been placed, in most instances we are unable to make any changes to your order. However please do call us if you require any urgent amendments and where possible we will try to make changes. Orders that have been packed and/or dispatched will have to be returned for any changes.

European Orders & Worldwide

For orders to be delivered outside of mainland UK, including Scottish Highlands and Islands, Isle of Man, Isle of Wight, Ireland, please contact us directly via mail@saluteequestrian.com and we will endeavour to assist.

Disclaimer

Every effort is made to maintain the products & prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue items listed and change prices as and when necessary. Prices shown include VAT where applicable.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Returns

We hope that you are entirely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition and not damaged within 28 days, starting the day after the day on which the goods are delivered, however you need to inform us that you want to return the goods within 14 day, which starts the day after the goods are delivered. 

Please note that unless damaged, defective or mis-described we are unable to exchange or accept the return of bespoke items made to order.

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed but will be no more than 14 days from receipt at exceptionally busy times.

The delivery cost of returning goods to us is your responsibility. If you are returning items from outside the UK, all Customs and import duties will be your responsibility, when booking your return, you should select duty payable by sender.

Returned goods are your responsibility until they are received by us. We strongly recommend obtaining proof of postage when sending items and please ensure the goods are packaged sufficiently well that they cannot get damaged during transit to us.

We will refund in full or replace items for exchange, but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resaleable.  The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified as soon as possible and returned as soon as possible. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. 

All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

 

Returns should be sent to Salute Equestrian, Pilgrims Pasture, Pilgrims, Broadmead, Sway, Nr. Lymington, Hampshire, SO41 6DH.  Please keep a note of the proof of posting and tracking number as we are not able to refund for orders that do not reach us.

 

Security

When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. Forms submitted over this website do not use tracking technology. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations. Mastercard/Visa/Visa Electron/Maestro/Solo/Switch can all be used on this site.

These terms and conditions do not affect your consumer statutory rights